Domestic Shipping
International Shipping
Cancellation Policy

Domestic Shipping: $15.00

We ship to all U.S. states and territories. To expedite the testing process, we use FedEx 2-day service to ship test kits to customers and to ship test samples to the lab.

For all deliveries to a P.O. Box, we ship by Priority Mail with the U.S. Postal Service. (FedEx does not deliver to P.O. Boxes.)

If you have questions about shipping, contact Customer Service at 1-877-646-0222 (M-F, 9am to 5pm, PST), or email customerservice@dnadirect.com.

International Shipping: $15.00

For international orders, we ship by Global Express with the U.S. Postal Service. At this time, we are unable to prepare postage-paid return envelopes for customers outside the U.S. Along with your kit, we will enclose a return envelope with the address of the lab where your kit will need to be shipped. Please email or call us at 1-877-646-0222 if you have any questions.

We are working to expand our services around the globe while ensuring that we meet with international regulations. We can accept orders from most countries, but not all. Please email customerservice@dnadirect.com with your country of residence and the test you are interested in ordering and we will investigate to ensure that we can meet the regulations of your country and fulfill your test request.

Cancellation Policy

If you order any genetic test from DNA Direct, and then change your mind before you have sent your test kit to the testing lab, you may withdraw from the testing process for a re-stocking fee of $50.

You must notify DNA Direct by telephone (1-877-646-0222) or email (expert@dnadirect.com), to cancel your order. Please include your unique Order ID# in your request. Additionally, you must send back your Test Request Form to DNA Direct in the addressed, stamped envelope that has been provided to you.

If you order any genetic test from DNA Direct, and then change your mind after you have sent your test kit to the testing lab, you will be charged the full amount for the test and our services, regardless of whether or not you choose to view your DNA Direct Personalized Report.

Consultation charges are non-refundable. If you have already completed a pre-test genetic counseling session (consultation), you will not be reimbursed for the cost of that service.