DNA Direct offers clinical consultations with board-certified genetic experts for people who are considering a genetic test (pre-test evaluation) or who have already had a genetic test (post-test support).
Schedule a Genetic Consultation
Consultation Rates
What Can I Expect During a Genetic Consultation?
How to Prepare for Your Consultation
Schedule a Genetic Consultation
Submit the form below to schedule a consultation. Experts are available Monday-Friday 9AM-5PM Pacific Time. Once we receive your request, we will reply by email to confirm the time of your consultation or to re-schedule in the event of a conflict.
Note: If you would like to cancel this request and have your information removed from our database, send an email to support@dnadirect.com with "REMOVE CONSULTATION" in the subject line.
Consultation Rates
If you have had genetic testing through DNA Direct's clinical services, post-test consultation is included in your service fees. If you have had testing for deCODE T2 through their doctor or through DNA Direct, post-test consultation is free.
What Can I Expect During a Genetic Consultation?
Our board-certified genetic consultants are trained healthcare professionals who will:
- Discuss the genetic test(s) you are interested in learning about
- Complete a risk assessment by reviewing your personal and family medical history
- Provide important information about inheritance, testing management, prevention, resources and research
- Identify whether you are appropriate for genetic testing based on current medical guidelines
- Help answer your specific questions about the test(s)
- Help you consider what you would do based on genetic test results
- Offer clinical interpretation and support once testing is completed
Most medical questions are answered in about 30 minutes, but the counselor will speak with you as long as you need.
Satisfaction Guaranteed
If for any reason after your consultation you are not satisfied with the services provided to you, you may request a refund.
No Obligation to Buy a Test
With DNA Direct, there is never an obligation to buy a test. So feel free to call or email us with questions about the testing process and what to expect, for free. We only charge for questions about your specific medical concerns, and we will advise you if you need to speak to one of our board-certified genetic consultants. You will never be charged without your consent.
How to Prepare for Your Consultation
- Learn more about the genetic test or condition for which you have been referred. Find your test of interest from the list on this page.
- Talk to your relatives to get any relevant family history information, such as the age of a diagnosis, tests that have been performed, and specific genetic test results.
- Collect any of your medical records that are related to the genetic test(s), such as specific diagnoses, the results of previous testing, or pathology reports from biopsies or surgeries.
For more information on how to order from DNA Direct, see Ordering Services from DNA Direct.